REFUND POLICY

Thank you for choosing www.ziptiebulkpack.com (hereinafter referred to as the “Website”). We are committed to providing high-quality products and services. In order to ensure your satisfaction during the shopping process, we have specially formulated the following refund terms. Please read these terms carefully before purchasing.

1. Refund Scope
   The conditions for us to provide a refund include:

The product is requested for a refund within 7 days of receipt.

The product is unused and in its original packaging.

The product has not been damaged or misused.

Please note that certain specific products (such as customized products and perishable goods) may not be eligible for refunds. Please check the product page for specific information.

2. Refund Request
   If you wish to request a refund, please follow the steps below:

Contact the customer support team (johsever@ziptiebulkpack.com) by email and provide your order number and the reason for the refund.
The customer support team will respond to you within 24 hours to confirm your refund request and provide a return address.

3. Return Process
   After receiving our confirmation, please ship the product back to the address provided and make sure to use a trackable shipping method.
   The return shipping cost is borne by the customer, unless the refund request is due to wrong shipment or defective goods.
4. Refund Processing
   Once we receive the returned product and confirm that it meets the refund conditions, the refund will be processed within 7-10 business days. The refund amount will be returned to the account you used to pay.
5. Order Cancellation
   Before the order is shipped, you can request an order cancellation. Please contact us by email and provide the order number. We will process your request and refund promptly.
6. Abnormal Situation
   If you find that the product is defective or damaged when you receive the goods, please contact us within 48 hours of receiving the goods. We will provide a refund or replacement service according to the situation.

Thank you for your support and understanding of www.ziptiebulkpack.com, we look forward to providing you with a better shopping experience!